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VTB in the Khabarovsk Territory has set a schedule for servicing retail customers on non-working days

VTB in the Khabarovsk Territory has set a schedule for servicing retail customers on non-working days
Photo: VTB
During the approved non-working days from October 30 to November 7, VTB will continue serving retail customers in the offices of the regional network. From October 30 to November 3, all branches will work in standard mode, from November 4 to 7 - according to individual schedules.

From 4 to 7 November, individuals will be served in more than 300 duty departments. A complete list will be posted on the bank's website. If necessary, VTB will be ready to change the number of sales points on duty.

The bank is closely monitoring the situation with the spread of COVID-19 and is doing everything possible to provide safe and comfortable customer service. The network employees will continue to regularly inform the staff about the recommendations of Rospotrebnadzor on combating viral diseases and closely monitor their observance.

All the necessary preventive measures are taken in the network branches: during the day, disinfection is carried out in the premises, especially in the customer service areas, when working with documents and banknotes, specialists use disinfectants. In addition, we ask clients in our offices to observe the mask mode and, while waiting, keep a distance of at least 1,5 m.

“By a presidential decree, the period from October 30 to November 7 has been declared non-working days in Russia. VTB belongs to the category of continuously operating companies, so for this time we do not reduce the number of working offices for individuals. As a socially responsible bank, we care about high-quality customer service and are ready to guarantee safe and comfortable conditions for the population to visit any of our branches. At the same time, we transfer 100% of our products and services to the online format, so we recommend that you minimize visits to public places, including bank branches, and use our digital services and the VTB Online application, ”said Vyacheslav Gritsaenko, head of the regional administration department. VTB network.

For VTB customers, most financial transactions are available in the Internet Bank or VTB Online mobile application. To date, it contains all the most popular services and services - obtaining a loan, making transfers and payments, issuing digital cards, opening deposits and accounts, blocking cards due to loss, currency exchange and other functionality.

In the future, in some regions, part of the bank's retail offices may temporarily change the operating mode due to the increase in the incidence of COVID-19. At the same time, customers will also be able to use nearby branches or carry out all the necessary operations in online channels. VTB will inform its clients about the new changes.
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