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Vrio of the governor of the Amur region instructed to check the work of the regional representation of Aeroflot
Acting Governor of the Amur Region Alexander Kozlov, during a meeting in the regional government, recommended that the leadership of the regional department of the Federal Service for Supervision of Consumer Rights Protection and Human Welfare to check the Aeroflot representative office, the regional government website reports.
It was reported at the meeting that from May 16, the Rossiya company, which is part of the Aeroflot group of companies, will stop air transportation on the Moscow-Blagoveshchensk-Moscow route. At the same time, the sale of tickets for flights in this direction was carried out until April 25, and about 10 thousand people managed to purchase them. Now residents can return the money to the companies where they purchased the ticket, or reissue it at the only Aeroflot office in the Amur Region.
“We sold tickets through all air agencies, and they can be reissued only in one office in the region. This is a violation of citizens' rights, ”said the interim head of the region and instructed to check the activities of the local representative office of Aeroflot.
As the Minister of Transport and Road Facilities of the region Sergei Sadovnikov said, for a better customer service, the representation has increased the time to 20: 00 evenings. Unfortunately, the number of employees is not increased, since this requires additional investment.
Kozlov personally tried to contact by phone with the office of the representative office, however, the company could not reach the employees during working hours.
As explained by the director of the airport of Blagoveshchensk, Valery Shlegel, negotiations are currently underway with representatives of the Transaero company to increase the number of flights from Blagoveshchensk to Moscow to 4 per week. In addition, since summer, Ural Airlines will start operating in the Amur Region, ready to fly Amur residents to Moscow twice a week via Yekaterinburg.
The price of tickets for passengers, according to the calculations of the Ministry of Transport, will increase slightly, the difference between buying a ticket from Aeroflot and Transaero will be about 700 rubles. With an increase in the number of flights, a decrease in the cost of a flight for passengers is possible.