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Aeroflot wants to introduce certificates instead of money for canceled flights
Aeroflot plans to issue certificates to passengers of canceled flights instead of a refund. The airline’s general director Vitaly Savelyev considers this an anti-crisis measure. He suggested either depositing funds to the passenger’s personal account or issuing certificates (vouchers) with the possibility of using them for three years.
Saveliev sent a corresponding letter to the Russian Union of Industrialists and Entrepreneurs, reports RBC. It is assumed that the program will concern not only forced returns, but also voluntary ones, when a passenger was forced to refuse to fly because of the coronavirus pandemic. The vouchers are supposed to be extended to domestic and international flights.
In early April, the Association of Russian Tour Operators announced that Aeroflot suspended a refund for tickets canceled due to a pandemic.
The Pobeda low-coster said it would refund money for canceled flights to the personal account of its customers. If the passenger does not use them up until June 1, 2021, they will be automatically credited to his bank account.