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Sberbank received nearly 2,5 million complaints about fraudsters from customers

Sberbank received nearly 2,5 million complaints about fraudsters from customers

The largest bank in Russia - Sberbank - manages to protect its customers from scam attacks in 97% of cases. Basically, people become victims of cybercriminals due to the lack of elementary ideas about safety standards, therefore, raising the financial literacy at the bank is considered one of the main ways to counter fraudsters.

As told in an interview "Vedomosti" Deputy Chairman of the Board of Sberbank Stanislav Kuznetsov, last year the number of attacks on Sberbank customers using the social engineering method increased by about 10%. The bank recorded nearly 2,5 million customer complaints about attempts at telephone fraud - almost 15 times more than in 2017. The bank managed to prevent the theft of a little less than 40 billion rubles of customers.

According to Stanislav Kuznetsov, to solve the problem it is necessary that law enforcement authorities respond more decisively to cases of fraud, that the authorities tighten legislation, and that clients develop cyber literacy - develop skills that allow them not to fall into the tricks of fraudsters.

However, scammers develop and improve their tools. Last year, Sberbank recorded seven previously unknown organized criminal groups, about 113 million samples of new malware and techniques for their use. The number of attacks on companies in the Sberbank ecosystem has also increased. Through them, attackers tried to penetrate the bank’s infrastructure.

Last year, Sberbank confirmed data leak approximately five thousand customers. The investigation of this incident, according to Stanislav Kuznetsov, is fully completed. Now the bank technically closes such opportunities - control systems have been developed and continue to develop that do not allow the transfer of service information outside.

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