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Responsible person for uncompleted contracts PEGAS Touristik was closed in December 2014 year
In December 2014. In the structure of the tour operator PEGAS Touristik, a process of centralization and consolidation went through, in connection with which a number of companies controlled by the tour operator were closed, including Pegas Vladivostok LLC, according to the official website of the Administration of the Primorsky Territory. However, according to the information of Anna Podgornaya, General Director of Pegas Turistik , all obligations of closed companies to tourists and partners will be fulfilled in full.
To date, 31 complaints have been registered from Primorye residents against the travel agency of the retail network PEGAS Touristik represented by LLC RUBIKON. The tour operator under the above agreements is the legal entity Pegas Vladivostok LLC.
In case of non-fulfillment of the terms of the agreement on the sale of the tourist product by the tour operator or travel agent, the tourist, in accordance with Art. 6 Federal Law No. 132-ФЗ "On the Basics of Tourist Activity in the Russian Federation", has the right to compensation for losses and compensation for moral damage. Moreover, in accordance with Art. 9 of the Law, responsibility for non-fulfillment or improper fulfillment of obligations under an agreement on the sale of a tourist product concluded by a travel agent both on behalf of the tour operator and on its own behalf is borne by a tour operator - a legal entity that has appropriate financial security under a civil liability insurance contract, or a bank guarantee of performance obligations under an agreement on the sale of a tourist product.
Civil liability of Pegas Vladivostok LLC is insured for the amount of 30 rubles in ZASO "European Travel Insurance".
If the contractor refuses to satisfy the claims voluntarily, the dispute in accordance with Art. 11 of the Civil Code of the Russian Federation, can be resolved only by the court.
According to the Administration of the Primorsky Territory, for this purpose, in the system of the Office of the Rospotrebnadzor in the Primorsky Territory on the basis of the FBUZ "Center for Hygiene and Epidemiology in the Primorsky Territory", a consulting center has been created to inform and advise citizens in various areas of consumer legal relations, where tourists can be assisted in preparing a project statement of claim to the court.
However, the phones of the Office of Rospotrebnadzor in the Primorsky Territory, left on the website of the Administration, were not available as of January 16. It is also extremely difficult to get through the telephone numbers left for communication on the official website of Pegasus Vladivostok. As EastRussia was informed in the Department of Tourism of the Primorsky Territory, some of the tourists were able to get through to the tour operator, and some were not.
Senior Assistant to the Prosecutor of the Primorsky Territory Elena Telegin said that the Vladivostok Prosecutor's Office will check compliance with the requirements of federal legislation on the fundamentals of tourist activities and on the protection of consumer rights by the travel agency of the retail network PEGAS Touristik represented by Rubikon LLC, writes RIA PrimaMedia.
It should also be noted that over the past two days the media has been filled with information that PEGAS Touristik has ceased selling international tours with flights from Tomsk and Barnaul.