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The first Regional Management Center in the Far Eastern Federal District was launched on Sakhalin
The first Regional Management Center in the Far East was opened in the Sakhalin Region. This is an information and analytical platform through which the authorities will establish interaction with citizens through social networks.
The basis for the creation of the platform was the Situation Center, which previously performed the most important tasks, in particular, ensuring the quarantine regime during the coronavirus pandemic. Such centers are being created throughout the country on behalf of the president.
The regional management center is designed to collect and process information and requests from citizens on the most pressing issues, including housing and communal services, MSW, energy, public transport, road facilities, health care, ecology, education, construction and social protection. It is important that representatives of all key departments will be constantly present at the Center, which will speed up decision-making and eliminate the problems associated with interdepartmental interaction.
According to the director of the Center, Vladimir Kuleshov, processing information in digital format will create a so-called heat map of tasks, which can be used to track the most pressing issues for a particular region in real time.
“We will process all requests from residents in popular social networks. I set the task to do this as quickly as possible - within 24 hours. We will work daily and around the clock, including on holidays, ”said Governor of the Sakhalin Region Valery Limarenko.
According to the mayor of Yuzhno-Sakhalinsk Sergey Nadsadin, the authorities already have a positive experience of interacting with citizens using social networks.
“I start almost every morning by analyzing the messages received on my social networks. Based on requests requiring prompt response, I form a schedule of my inspection trips, ”said the head of the city.
The founder of the SMM agency Little Big Agency (included in the top 3 Russian agencies), Maxim Yurin, is confident that the state may well establish communication and interaction between the authorities and citizens through social networks. According to him, the main indicator that the system is working is that user comments are not left unanswered, questions are resolved, the results of discussions are open and visible to everyone. Also, the founder of the SMM agency notes that it is no less important that not assistants and writers, but real leaders act on the side of the state, so that a regional deputy, director of a service company, head of a settlement answers the user's question.
“If the Center manages to build a clear, transparent and open system of communication with citizens, as well as to involve real representatives of the authorities who are known in the region, then the project can be quite viable and successful,” sums up Maxim Yurin.
Already this year, in a pilot mode, the offices of the Regional Management Center will begin to appear in municipalities. By 2024, they will be opened in every municipality.