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DEK offers to use other platforms for online payment
Payment of bills on the DEK website is temporarily unavailable. 8,5 residents (0,6% of DEK clients) of the Jewish Autonomous Region, Khabarovsk and Primorsky Territories, who used their personal account, will have to change the usual way. However, DEK proposes to use other platforms for making remote payments.
According to the press service of the DEK, the list of payment services through which you can pay bills is available in the "Payment" section on the official website. For example, payment services of Sberbank, the Federal System of collection and processing of payments "Gorod". No commission is charged on payments.
At the same time, the rest of the services provided in the personal account are available as before. Clients can transfer meter readings, check information about charges and payments, take duplicate receipts.
Acceptance of payments on the site has been temporarily suspended due to an unresolved dispute between the provider and the acquiring bank. The changes will not affect residents of Kamchatka, Sakhalin and the Amur Region - for these territories, payment through a personal account will remain available.
Now DEK has sent a letter to Chronopay-Vostok on the issue and settlement of disagreements with the acquiring bank. DEK plans to receive an answer by the end of the week. Then a decision will be made to resume payment in your personal account as soon as possible.