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Far Eastern Branch “MegaFon” launched a consultation service in Chinese
Starting from June 2, the Far Eastern branch of MegaFon launched a consultation service in Chinese.
For several years the branch has been providing subscribers in the Republics of Buryatia and Sakha (Yakutia) with the opportunity to service in the Yakut and Buryat languages. Now this opportunity has been given to the operator's Chinese-speaking customers. In total, in the Far Eastern Consulting Center, 200 specialists receive more than 3000 calls every month, of which about 15000 are in the Yakut language and over 4000 in the Buryat language.
“The Far East of Russia is connected with China by close economic and cultural ties, more and more inhabitants of the Celestial Empire visit our region, live, work here,” the company notes. “Consultations in Chinese will allow us to make communication services more accessible and understandable for them. MegaFon has always strived to speak the same language with its customers, to be understandable and close to them. Our Yakut and Buryat branches of the contact center are proof of this. Now the Chinese language service is being added. ”