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Otkritie Bank is investing more than 17 billion rubles in technology development
In 2021, Otkritie Bank plans to invest 17,6 billion rubles in technology development. These funds will be used to develop and release new client products and services, as well as to expand the staff of IT specialists.
According to the press service of Otkritie Bank, the planned financing of this direction is a record for the company. According to the president-chairman of the bank, Mikhail Zadornov, the previous largest IT transformation was carried out in 2018-2020. During this period, the bank decommissioned non-target systems, which made it possible to reduce the costs of their support. Also, basic technologies were created for all client products, banking systems were improved. Investments during this period amounted to 43 billion rubles.
After the pandemic, which accelerated the digitalization process, the bank plans to additionally hire about one thousand IT specialists. This will enable new products to be released faster, from chatbots to Smart IVR systems. The formed teams will have their own KPIs and urgent goals for additional net operating income.
To attract talented personnel, Otkritie Bank opened its own department at the HSE Faculty of Computer Science.
In addition, the company will continue to work on traditional IT services and tasks. In 2021, it will open its own data center, which will concentrate 30 previously operating sites. This will increase the reliability of the operation and simplify the operation.
Work will also continue on introducing robots for solving routine tasks. In 2020, the launch of about 100 robots made it possible to reduce the time for performing various operations by 60-100%.
Thanks to this work, Otkritie Bank received three IT awards at once in 2020: the Unified Frontal Solution was recognized as the best digital platform in a retail bank, the Preventive Monitoring Complex for detecting fraudulent schemes became the Global CIO's project of the year, and Internet Banking took second place in the Internet Banking Rank 2020 by Markswebb.