Irkutsk
Ulan-Ude

Blagoveshchensk
Chita
Yakutsk

Birobidzhan
Vladivostok
Khabarovsk

Magadan
Yuzhno-Sakhalinsk

Anadyr
Petropavlovsk-
Kamchatsky
Moscow

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Otkritie Bank united the contact centers of the group on one platform

Otkritie Bank united the contact centers of the group on one platform
Photo: firestock.ru
Contact centers of all structural divisions of the Otkrytie group were transferred to a single platform. Thanks to a new technological solution, now operators will be able to improve interaction with customers.

According to the press service of Otkritie Bank, ten telephony and chat platforms of the group companies have already been combined into the new system. Contact centers of Otkritie Bank (including ex-Binbank), IC Rosgosstrakh and NPF Otkritie have already transferred to the new platform from Genesys In addition, Rosgosstrakh-Bank, Otkritie-broker and Otkritie Asset Management companies will be transferred by the end of six months.

Thanks to the new platform, the functionality of contact centers will be expanded. Remote service is available through calls, chat calls, SMS messages and e-mail. An intelligent IVR is also organized in the system, which can configure itself as a subscriber and helps to receive the service as quickly as possible. During self-isolation, the new system allows you to organize a remote workplace for group employees in just three days.
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