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A civil servant of the new formation, what is he like?

How to make the state a service for people

The world is changing rapidly, knowledge becomes obsolete in a matter of months. This gives rise to an objective need for constant development. Regardless of what the employee does, it is necessary to constantly update competencies, knowledge and skills. State and municipal employees are no exception.

A civil servant of the new formation, what is he like?

Mikhail Krivopal

Head of the FEFU Academy of Management, Director of the Master of Public Administration Program

Civil servant of the new formation

There is a myth that the real sector of the economy should first of all react to the changing reality: business, entrepreneurs who are forced to constantly develop their business and look for new solutions.

In absolutely the same way, state and municipal employees must react to changes in reality and be able to solve urgent, including the most difficult tasks that they face today.

Who are they, managers of the new formation? 

First of all, these are people who care. They do not perceive the civil service as an opportunity to gain power and use it to satisfy their own needs.

A modern civil servant is a person who knows how and loves to work with people. He is customer-oriented, understands the need to introduce new technologies and the need for digital transformation of existing processes.

He is endowed with competencies in the field of systems and service thinking, he is ready to develop himself and develop his team.

In our country, we have a specific and understandable federal agenda related to public services and the quality of public services. Only civil servants who have systems thinking can cope with some of the tasks on it.

You can talk as much as you like about the need to develop competencies in the field of digital transformation in the public sector. But transformation is not about technology adoption. It's about the culture of users and people who implement these processes. They must improve the level of service and quality. In this case, government services.

Our task is to prepare people who sincerely believe that the future of the country depends on them and their actions. Any changes are made through people. They are the main authors and drivers of change.    

The modern employee evaluates the consequences of his decisions. This is a person who manages to engage in "extinguishing fires" and at the same time creates new opportunities for his team, sets new tasks and develops continuously.

Today we can observe that the system is already being transformed. And I want to believe that soon we will be able to form a critical mass of employees of the new formation who sincerely believe that their main mission is to serve people. To make their life better.

Transformation is inevitable

In recent years, an important trend has emerged among government officials - openness. There are vivid examples of governors, federal ministers, heads of federal agencies who keep their blogs and actively broadcast their openness in the public space. And it is right. Citizens see that the same people are in power with their own habits, interests, strengths and growth areas. 

Why is it important? Citizens often think that the state is to blame for everything. In my environment, I always specify who they mean.

There is not always an understanding that behind the labels are people who choose to act and change the situation, improve the quality of life of fellow citizens.

It is customary to blame a lazy official who pursues exclusively selfish goals for all troubles. But this is not at all a reason to believe that they are in the majority in the state system and that everything depends only on them.

In every sphere there are dishonest employees, but employees are public people, their every action is in plain sight. Therefore, we see references to them more often.  

Another important trend is new knowledge. I have already noted that the need for constant development of a civil servant has become the norm today. Another thing is that there are very few trainings that can qualitatively influence his activities. 

Due to this situation, the program of the Academy of Management of FEFU is in high demand and shows real results of professional growth of its students and graduates. 

This is because there is no universal knowledge for all senior managers. It should be personal, with individual trajectories of development. 

Training of a state or municipal employee cannot be organized through their continuous coverage with some set of competencies. They are absolutely not assigned if each specific person does not understand how it can be used in professional activities. 

That is why on all programs we strive to understand the individual characteristics of each and select individual methods. So, in order to make this civil servant the best version of himself, capable of solving the most difficult problems, changing the surrounding reality, and improving the quality of life of people. 

By teaching our listeners the service mindset, we increase the level of public confidence. 

How it works? When creating a service or product, a business is guided primarily by the needs of potential customers and consumers. By creating a similar mindset among civil servants, we will provide a similar approach when the state is a service for the population. Service for people.

The course towards a service state has been outlined and is being actively implemented. Presidential Decree No. 474 "On the National Development Goals of the Russian Federation for the Period up to 2030" sets ambitious tasks that require a global change in the competencies and thinking of state and municipal employees.

Such challenges are a great incentive to change the system through people's thinking. 

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